Shipping & Return - Hookie Co.

Shipping & Return

SHIPPING

Where does Hookie Co. deliver to?

We deliver to Germany, Europe and some selected countries worldwide with DHL and UPS.
If you don’t see your country below, please let us know and we’ll inform you about the shipping costs.

 

Countries and Costs 

Germany: from 6,90 €
Europe (EU + Norway): from 20,50 €
Switzerland: from 30 €
Ukraine: from 20 €
USA, Russia, Turkey, Israel, Iceland: from 30 €
Canada, Philippines, Tokyo, Thailand, Malaysia, Japan: from 40 €
Argentinien, Bangladesh,South Africa, Mexico, Australia, New Zealand: from 50 €

If your order reaches over 1.000,00 € and you do not live in Germany or Europe, your goods will be handed over to a freight forwarder and we will charge 150,00€

Do I Have To Pay Customs Or Duty Charges?

The prices as mentioned on the product pages www.hookie.co include the legal value-added tax
and other price components.

If you’re ordering products to be delivered outside of the EU, they may be subject to taxes, fees,
levies or other charges due to local laws or customs rules. These include import duty, formal customs
entry, taxes, levies and other charges that apply outside the EU.

 

RETURNS & EXCHANGES

Returns
If you simply change your mind about an item you have bought from us online, you can return it to
us for a refund (the initial delivery charges are non-refundable) or an exchange within 14 days from
the date you received it . Unfortunately we currently don’t offer international returns.

Important: the Items must be in a resalable condition.

 

Exchange
If you’re based in Germany, let us know within 14 days of receiving your order, which item
you’d like to exchange. Unfortunately we currently don’t offer international exchanges.

 

Please send your return and exchanges to the following adress:
Hookie Co. GmbH
Retoure
Großenhainer Str. 137
D-01129 Dresden

 

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