FAQ

Products

Can I ask for individual ideas?

Sure! Send us your ideas to hello@hookie.co and we’ll see what and how we can go further.

Shipping and Return

How long is the delivery time?

If we have your desired part in stock, we usually ship within 1-2 working days.

Can I change or cancel my order?

If you placed an order and would like to cancel the order, add or remove items or change the shipping address please contact our support to order@hookie.co.

Please send a message with the subject “URGENT: Change or cancel order” and include your order number in the body of your message along with any additional required information to make the adjustment (updated shipping address or the items and sizes you would like to change for example).

Cancellations and order modifications are not guaranteed and can only be made during business hours (Mon - Fri from 9AM to 3PM).

We are happy to cancel and refund the order if it has not been shipped. Updating of the shipping address is also possible.

Do you offer coupons or discounts?

Coupons are discounts are offered from time to time. Subscribe to our Newsletter to not get it missed!

Contact

How can I contact you?

You are welcome to call us on +49 351 84169260 during our opening hours, stop by at our garage for a Hookiecino, or to fill in our contact sheet or email us at hello@hookie.co.

FAQ

WANT MORE MOTO RELATED DESIGN?